EQ accounts for 58% of performance in all types of jobs and is the single biggest predictor in the workplace and the strongest driver of leadership and personal excellence.Tested EQ alongside 33 other important skills and it subsumes the majority of them including time management, decision making and communication.Only 35% of people tested are able to accurately identify their emotions as they happen.Whilst I have been working in the area of emotional intelligence for almost two decades, I did pick up some interesting facts and figures that I wasn’t aware of: It encourages the reader to strive to improve their EQ skills by explaining the brain’s plasticity – its ability to change. There are helpful descriptions of people and scenarios in the workplace to demonstrate what each of the four core EQ skills look like – when they are high and when they are low. It explains that intelligence is the ability to learn and personality the style that defines our preferences. There’s a very short science bit where the physical aspects of the limbic system (source of emotions) are explained. And it starts with a shark story – what better way to express the difference between an emotional panic response and a calm, reasoned one. There’s a huge amount of applied psychology included covering well known and unusual techniques spanning physical, emotional and cognitive approaches. The other advantage of the book is that, after a brief introduction (including a review of the five core human emotions and how they alter in intensity), it focuses on providing 66 simple, practical exercises to help you develop your chosen area (self-awareness, self-management, social awareness, relationship management) – whether building on existing strengths or addressing any weaknesses. To have your emotional intelligence measured by qualified assessors would cost several times the cost of the book so it’s a good deal. And it helps you to develop an EQ action plan. One of the advantages of this short and to the point book is that it comes with an authorisation code to undertake an on-line assessment of your emotional intelligence both at the start and once again once you have developed your skills.
There are many resources on this web site on the topic (use the search facility) and I provided a brief introduction and recommended some books here a while ago. This topic continues to generate an increasing amount of interest as the importance of emotional intelligence (aka soft skills) for leadership, management, marketing, selling and client relationship management becomes more generally known.
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